Damaged or Incorrect Items
We accept refund or replacement requests for damaged or incorrect items. Please contact us within 14 days of delivery.
Hygiene Policy
Due to hygiene reasons, opened whitening products cannot be returned for refund.
Required Information
- Order number and email used at checkout
- Clear photos showing the issue (damage, wrong item, etc.)
- A short description of the problem
Refund Processing
Approved refunds are processed back to the original payment method within 5–10 business days. You'll receive an email confirmation once the refund has been issued.
How To Request
Email support@eliteessentials.shop or use our Contact page. We respond within 24–48 hours.